Customer Service
- Making a Purchase
- Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy using the 'add to cart' buttons. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to complete your order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
You can also create an account which will only hold your address details; this can then be used for future purchases to save time in filling out the checkout address form. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Returns Policy
- We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund. Refunds will be made within 30 days.Unwanted goods must be returned to us, in their original condition and with their original packaging and presentation boxes, within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us by phone or e-mail prior to sending them back.
We also strongly recommend that returned goods are sent by Special Delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer. - Delivery Info
- Once payment is received for your order we will aim to dispatch it within 72 hours Sat / Sun Bank holidays exempt. If the item is out of stock you will be contacted with regards to the order.
Items are dispatched via Royal Mail and by Fastway or CityLink Couriers (Courier items will require day time address & signature).
FREE POST TO UK MAINLAND WITH ORDERS OVER £20.00, PLEASE CONTACT FOR INTERNATIONAL RATES INCLUDING REPUBLIC OF IRELAND
Orders totalling £19.99 and under will incur a Delivery charge of just £2.95, and order totalling £20.00 and over will be delivered Free of Charge (unless otherwise stated on the website in circumstances of extreme weight or complications. In such cases delivery charges are included in the selling price)
For all other Shipping enquiries please contact us directly and well be happy to help you.
- Delivery Schedule
- Postage is handled via Royal Mail and CityLink but normally items posted First Class are normally received within 1 – 3 days, Larger items are sent via Royal Mail Parcels and can take from 3 Days onwards. Although we make every effort to ensure that you order arrives promptly and in good condition, problems do occasionally arise. If your parcel is taking longer to arrive than anticipated, please contact us.
We will then track your parcel through the Royal Mail/CityLink system. - Tax Charges
- Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular Country or state.
- Payment & Currencies
- We accept payment by most major Credit or Debit cards, Cheque or Postal Order. Cards are processed online using Protx, a secure and high street bank recommended payment service. Prices are shown in Great British Pounds Sterling. Credit cards are pre-authorised immediately using the Protx secure system, after which point various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details. If you do not want to pay online, you may send your credit card information via phone, fax, or registered post. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
Please note that all goods must be paid for in full before shipping. Goods remain the property of A&R ONLINE LTD until payment is received in full. - Contact Us
- If you have any comments or questions about an order, or in general please contact us by telephone on +44 (0) 845 050 4565. Lines are open Monday to Friday 10am to 6pm and all calls are charged at local rate. We will endeavour to respond to all customer services enquiries the next Business Day.
Or click here to e-mail us with a query
